We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Customerservice@martleather.com. Please note that returns will need to be sent to our Moroccan Warehouse address :
505 Lot Mhamid 9
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at Customerservice@martleather.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
In this case, you must send us proof showing damages or issues regarding the item. After a simple review on our part, we will process a new item in order to ship it to you for free and you can keep the damaged one.
Exceptions / non-returnable items
Certain items cannot be returned, like custom products (such as special orders or personalized items), Please get in touch if you have questions or concerns about your item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. You’ll be automatically refunded on your original payment method within 10 business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at Customerservice@martleather.com.
In order to return or exchange an item, you must contact us within 30 days of delivery. (This window is extended around holidays.)
The customer shall be responsible for paying the shipping costs for the return of the item (Except for damaged items, Shipping costs are non-refundable.- There are certain situations where only partial refunds may be granted