Return & Exchange Policy

RETURNS & EXCHANGES

We want you to love your purchase. If for any reason you are not completely satisfied, you may return or exchange your item within 30 days of delivery. (This window is extended during holiday periods.)

To request a return or exchange, please contact us at CustomerService@Martleather.com within 30 days of receiving your item.

Items must be unused, in their original condition, and include all original packaging and tags.

Customers are responsible for the return shipping costs. Shipping costs are non-refundable.

Partial Refunds (if applicable):
Partial refunds may be granted in certain situations, such as:

Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

REFUNDS (if applicable)

Once we receive and inspect your returned item, we will send you a confirmation email notifying you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

Late or Missing Refunds (if applicable):

If you haven’t received your refund after 7 business days, first check with your bank or credit card company as processing times may vary.

If you still have not received your refund, please contact us at CustomerService@Martleather.com.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange your item for the same one, email us at CustomerService@Martleather.com within 30 days of delivery.

RETURN SHIPPING

To return your product, please send it to the following address:

Return Address:
505 Lot Mhamid 7
Marrakech, Morocco

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance.