Shipping policy

Processing Time:

Our leather products are handmade to order. Theoretically Production time is 1-4 business days. Your item will be shipped as soon as it is completed. However, the product is usually ready to ship within 3 days.

Please note that we prepare and ship orders on BUSINESS days from Monday to Friday which does not include weekends.

 Shipping & delivery

We need 3 to 7 business days or less to deliver your Item via Express Worldwide Shipping services (DHL, ARAMEX)  from our Manufactory in Morocco

Tracking numbers will be provided once your shipment is picked up. The estimated time to track your shipment is 8 hours. You can track your order via our website.

We take full responsibility for our products, for their shipping and delivery

Refunds, Returns, and exchanges

We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the entire order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please get in touch with us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Please check our return policy for further details.

If you have any further questions, please don't hesitate to contact us at Customerservice@martleather.com.