- In order to return or exchange an item, you must contact us within 7 days of delivery. (This window is extended around holidays.)
-You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable
- There are certain situations where only partial refunds may be granted (if applicable):
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
REFUNDS (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at CustomerService@Martleather.com
EXCHANGES (if applicable)
- We do allow exchanges. You must contact us within 7 days of delivery. If you need to exchange an item, send us an email at CustomerService@Martleather.com and send your item to: Douar berrada 32 Rue Atakadoum Marrakech, Morocco
- To return your product, you should mail your product to: Douar berrada 32 Rue Atakadoum Marrakech, Morocco
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.